Overview

The client was struggling with high operational costs and poor call quality due to their outdated traditional phone system. They required a scalable, cost-effective communication solution to handle increased call volumes across multiple locations.

Solution:

We implemented a custom VOIP solution using Issabel and Asterisk, integrated with SIP trunking for scalability. The system included features like call routing, call recording, IVR (Interactive Voice Response), and performance monitoring dashboards. We also deployed redundant systems to ensure high availability and disaster recovery.

Results:

Call quality improved significantly, operational costs were reduced by 25%, and the system could now handle twice the call volume without performance degradation. Additionally, the client reported a smoother, more efficient workflow in their customer service operations.